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Frequently Asked Questions

Customer Questions

ORDERING

What forms of payment do you accept?

We accept major credit cards, PayPal, and even Affirm.

Do you charge sales tax?

Sales tax is included in our pricing.

Do you have any discounts I can use or current promos?

  • Occasionally, we'll share discounts with our VIP members via email. If you aren't already a part of the Southern, Sweet & Sassy VIP family, you can join for free with our pop up, or when you create an account and subscribe. Just for subscribing, you'll receive a 15% discount code via email.
  • We also have a Rewards & Referrals Program. For every purchase and referral, you'll earn points towards discounts or free product.
  • Only one discount code may be used per order. Discount codes, and rewards certificates cannot be combined. Please note, these do not include shipping costs.

How can I redeem a discount code or gift card?

  • Discounts, or Rewards Certificates, are applied when you "Checkout".
  • On the right hand side of the shopping cart, you can enter the discount code or gift certificate in the box that says "Gift Card or Discount Code."
  • If the code hasn't expired and is valid, it will be applied.

I want to purchase a gift. Can I include a personal note?

  • If you are ordering our coffees, we do not have the ability to provide a personal message. We are looking to include this in the future, at some point.
  • If you are ordering our drinkware products, we will most definitely include any special note you'd like for us to include.

PRODUCT & STOCK

What sizes are available?

Coffee sizes available:

  • 4.2 oz - Kcups
  • 12 oz
  • 1 lb
  • 2 lb
  • 5 lb

Grinds available:

  • Kcups - On 4 of our coffees
  • Ground
  • Whole Bean
  • We are looking into adding an espresso line soon.

Drinkware:

  • 11 oz
  • 15 oz
  • 18 oz
  • 20 oz

Can you tell me more about your drinkware?

We carry a limited supply of Coffee Mugs, Insulated Water Bottles, Cold Brew Carafes, and French Presses.

What if a product went out of stock?

  • Our coffees will not go out of stock.
  • Our drinkware is limited supply. When we have it in stock, it's recommended you purchase it right away. Otherwise, you might miss out!

Can you tell me more about shipping?

We have a shipping policy located in our footer.

Wholesale

What wholesale sizes are available?

Coffee sizes available:

  • 4.2 oz - Kcups
  • 12 oz
  • 1 lb
  • 2 lb
  • 5 lb

Grinds available:

  • Kcups - On 4 of our coffees
  • Ground
  • Whole Bean
  • We are looking into adding an espresso line soon.

What is the minimum order?

Minimum order quantities apply:

  • Sample Packs (2oz) = 12 bags
  • 12 oz & 1lb = 12 bags
  • 2lb = 6 bags
  • 5lb = no minimum

What is the wholesale shipping timeframe?

  • Orders generally ship via UPS ground - currently 4-5 business days to most locations.
    • This means you need to allow at least 2 weeks from order to expected delivery.
  • If you are planning an event or other deadline, be sure to order 3 weeks in advance to be safe.

Is there a shipping charge?

Yes! Our wholesale cost is about 15%-20% lower than most mid-sized roasters. Shipping is not included in the price and will be added into the invoice.

Coffee Storage

How long does coffee last?

Ground Coffee Whole Bean Coffee
  • Unopened Ground Coffee:
    • Pantry - 3-5 Months
    • Freezer - 1-2 Years
  • Opened Ground Coffee:
    • Pantry - 3-5 Months
    • Freezer - 3-5 Months
  • Unopened Whole Bean Coffee:
    • Pantry - 6-9 Months
    • Freezer - 2-3 Years
  • Opened Whole Bean Coffee:
    • Pantry - 6 Months
    • Freezer - 2 Years

How to tell if coffee is bad?

  • The best way to tell if it has gone bad is to use your sense of smell. If coffee has gone bad, the pleasant aroma will be gone, and with it much of the taste.
  • Using this coffee will not harm you, but will just not have much flavor if the smell is gone. It may also lose it's deep dark color, and will appear lighter brown.

How to store coffee beans to extend its shelf life?

Coffee does degrade over time, and it degrades faster depending on the surface area. Which means that the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

How to store ground coffee to extend its shelf life?

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it's always ready for use without any defrosting.

Interested in Wholesale or have questions?

  • (843) 410-9407
  • info@southernsweetandsassyllc.com
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